At Floyd Lee Locums, gratitude shapes how we deliver concierge-level care to our clinicians and clients. This culture of appreciation and support strengthens our team, deepens our relationships, and serves as the foundation for the services and products we offer. Whether it’s a small gesture of appreciation or an industry-leading service for our clinicians and clients, our work is personal.
The Power of Gratitude
Gratitude creates space for reflection, strengthens relationships, and builds resilience in the face of challenge. Within an organization, gratitude fosters trust, encourages collaboration, and helps teams stay rooted.
When people feel appreciated and valued for who they are, they show up with more energy and ideas. They practice active listening. They solve problems more creatively. This leads to better outcomes and improves the lives of those who work there. It turns workplaces into communities and daily tasks into purpose-driven work.
At Floyd Lee Locums, we’ve seen this firsthand. Gratitude is not something we save for special occasions. We practice it every day. It’s how we stay connected to our mission, our purpose, and to each other. And it’s the foundation of our concierge model.
Gratitude as a Leadership Practice
Natasha Lee, our CEO, has built a company where appreciation is not reserved for special occasions or big milestones. It is part of how we serve.
Natasha often shares that gratitude is a leadership tool that helps her stay grounded in the mission of Floyd Lee Locums. She believes that when leaders model appreciation, it creates space for others to feel seen and supported. This belief is echoed in a recent podcast episode she did with ClearEdge, where she emphasized that gratitude is not a tactic—it’s a truth.
From the moment someone joins the team, they are introduced to our Standards of Behavior, a living document that defines how we treat each other, our clinicians, and our clients. These standards are not aspirational or optional. They are meant to be practiced, honed, and exhibited every day. They guide how we show up, how we communicate, and how we respond.
Natasha routinely reflects on the importance of these standards in our day-to-day work to create an environment where people feel seen, supported, and empowered. The Standards of Behavior include commitments like “delight in delivering the unexpected,” “We believe everyone is creative,” and “respond with urgency and grace.”
One of the most powerful aspects of Natasha’s leadership is the way she connects gratitude to purpose. She sees every role at Floyd Lee Locums as part of a larger mission—to make healthcare better. Gratitude is what keeps that mission personal and relevant. It reminds us that we are not just filling roles. We are impacting lives.
This mindset is contagious when ignited and fanned by leadership. It shapes how leaders across the organization show up for their teams. It influences how we navigate challenges and how we celebrate everyday wins. It creates a culture where people feel they belong. It creates space for trust, connection, and partnership. And at Floyd Lee Locums, it is how we break through barriers and remind ourselves of the stakes involved in our work: improved patient care, better clinician mental health, and an American healthcare system that serves everyone.
How We Practice Gratitude Together
Gratitude shows up in many ways across our company. It shapes how we anticipate needs and how we formulate solutions that go above and beyond expectations. When we start with gratitude, we are reminded that every interaction is an opportunity to serve with empathy and compassion. It allows us to deliver an experience that feels personal, thoughtful, and seamless.
But gratitude takes constant practice. It needs regular refreshing and fine-tuning to serve as emotional centerplate for our reactions, thoughts, and behaviors.
Our co-founder and CEO, Natasha Lee, built gratitude into the company from day one. She models it with pride and incorporates its importance into daily chats, monthly company meetings, our annual Gala, and training sessions.
One of the most treasured exercises we do is the Daily Dose of Gratitude (DDG), a practice in our main Teams chat to share what we are thankful for. Sometimes it’s a moment of peace, a pet who comforts us, the sunrise from that morning, or a teammate who stepped up.
DDGs are optional, but usually when one person posts their DDG, many others follow. This practice reminds us of what’s important and to notice the “small things” that make a difference–when you remember to notice them. They help us stay present and remind us that our work has meaning. But they also remind each other that we’re more than our jobs. We have families, hobbies, personal ambitions, mental health needs, and so much more.
Our most popular gratitude practice is nDorse, a platform that allows team members to praise each other and recognize everyday moments, as well as those that have big impacts. nDorsements highlight the ways we show up for one another, whether it’s staying late to help a colleague, solving a problem with grace, or delivering concierge-level care to a clinician in need.
One team member wrote, “There has never been a time when I called or emailed Megan about something that she didn’t dive right in…regardless of the time of day or night. She works extremely hard and goes above and beyond to make sure our providers and US are taken care of. And she does this all with her beautiful smile. A smile that can be heard over the phone.”
Another shared, “Meredith helped me tremendously deal with a difficult situation when one of our doctors got terminated unexpectedly. She jumped in and made things happen. She accompanied me to meet with the doctor and scheduled shipment of the doctor’s groceries to her home so her money didn’t go to waste. She helped to turn a difficult situation into a positive and provided the highest level of concierge service that we promise.”
Because It’s Personal
A tenant of our work is that we treat our clinicians and clients as more than the role they fill. Like us, they bring their whole selves into the workplace. “Because it’s personal” is our mantra for how we treat our customers…as people who deserve more than just a placement.
“Because it’s personal” means we remember birthdays and celebrate milestones. We send care packages and handwritten notes. We check in when a clinician or client is going through a hard time. We take everything off their plate that we can so they can focus on what matters, personally and professionally.
This philosophy is reflected in how we work with our clinicians and clients. It’s why we take the time to understand what matters to them and then implement that knowledge into our recommendations and solutions for them. We don’t place a provider and disappear. We show up, whether it’s with an aligned role for a clinician that solves their daycare conundrum or with a care package when someone has lost a beloved pet. Our personal lives and our work lives are intertwined.
How Gratitude Influences Our Concierge Service
Gratitude helps us stay focused on people. It leads with empathy. It creates a culture where people feel seen, valued, and supported. When our team feels supported and cared for, they extend that same care outward to clinicians, clients, and the communities they serve. It spreads from there.
Concierge care means anticipating needs, handling the details so others can focus on what matters, and following through with intention. It means returning calls and emails within hours (not days), being the one to reach out first, and celebrating people even when it’s not a holiday or important milestone.
“Jessica deserves a big shout for staying late and pre-filling all of the needed forms last minute with detailed instructions to help the physician complete everything.”
– Lauren
“Been at the softball field all day and I used my FLL power bank. I love it and use it all the time! My husband asked if I could buy him one like it. I said nope! It was a gift!”
“That’s so cool! Tell him I will send him one!”
– Amanda and Dr. B
”Just recognizing that I’m more than just a provider. Even being aware of my dog and making sure that everything was okay for him. Making sure that we could stay at a pet-friendly hotel, that the housing we had was safe for him.”
– Dr. A
”The appreciation is very nice. I’ve never worked for/with a company that does things like this.”
– Dr. S
The Results
The impact of our gratitude-driven culture and concierge approach is felt beyond our staff. It’s recognized across the healthcare staffing industry. Floyd Lee Locums has been honored with multiple awards that reflect the strength of our relationships, the quality of our service, and the consistency of our care.
In 2025, we received ClearlyRated’s Best of Staffing® Client Award, with 83.8% of our clients giving us satisfaction scores of 9 or 10 out of 10, far surpassing the industry average of 55%. This award is based entirely on client feedback, which makes it especially meaningful. It reflects the trust we’ve earned with our clients and the deep understanding we have of each facility’s unique needs.
We were also named in 2025 to Staffing Industry Analysts’ (SIA) Best Staffing Firms to Temp For list for the sixth consecutive year. This recognition is based on feedback from the clinicians we serve. Our clinicians know they can count on us…not just to place them, but to care for them.
In addition, Modern Healthcare named Floyd Lee Locums Grand Prize Winner of their Best Places to Work in Healthcare in 2023 and 2024. We have also been on SIA’s Best Staffing Firms to Work For five times since 2020.
These awards reflect the strength of our internal culture and the way we care for our own team. It validates what we already know: when people feel appreciated, they do their best work. When they feel supported, they support others.
These awards are not the goal. They are the result of a culture that prioritizes people, leads with gratitude, and delivers concierge-level care at every touchpoint. They reflect the daily choices our team makes to go above and beyond and reflect the leadership that sets the tone. And they reflect the belief that when you treat people well, everything else follows.
“Zach Baker is the best recruiter ever!!! He actually cares about your experience with the client, he checks in with my mental health. Floyd Lee looked out for me professionally when I experienced an unfortunate event and personally when I experienced loss in my family.”
At Floyd Lee Locums, we don’t chase recognition. We focus on relationships. We commit to service. We anchor ourselves with gratitude. The results speak for themselves.
And from that foundation, we create something extraordinary.
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