When the COVID-19 pandemic hit the United States full force in March 2020, the country stood still. Thousands of flights were grounded, school was canceled, and millions across the nation started setting up home offices. But that wasn’t the case for the healthcare industry. If anything, COVID-19 accelerated the need for high-quality providers across America.
“At Floyd Lee Locums, our initial reaction was to immediately assess and respond to our clients’ needs with as much agility as possible,” said Chief Operating Officer, Nicole Burleson. “As COVID-related providers were more in need, we were able to shift our staffing model to encompass clinicians who were not previously working the locums model—a change that led to us staffing dozens of respiratory therapists within a couple of weeks.”
While Floyd Lee Locums had to manage the spike in facilities needing help and pandemic preparation, they also had physicians and advanced practice providers “in the field” already providing critical treatment and consultation to maintain the care continuum. Those locums professionals—many of whom were in locations that weren’t their home cities—were still a part of the Floyd Lee Locums family.
“We don’t view our team and workforce as ‘internal’ and ‘external,’” said Burleson. “Everyone is part of the team. We worked with our providers to understand where they were with COVID—who wasn’t comfortable traveling, who was high-risk, etc. We communicated the right information at the right time, so people understood changes to schedules and contract terms and what we were doing to keep them safe.”
This early pandemic preparation led to a more formal program as it became clear COVID-19 was sticking around for a while. To that end, Floyd Lee Locums set up a COVID Rapid Response Team in April 2020 to identify clinicians who were ready and willing to travel to hard-hit communities, as well as those who were ready to return to their original specialties and positions in non-COVID related areas.
As emergency licensing efforts came into play, and credentialing changes were made to ease the staffing shortages in the most impacted communities, the Floyd Lee Locums’ team was at the forefront of keeping staff and providers apprised of changes—and working closely with clients to ensure clinicians could get to work with minimal paperwork and difficulties.
Several years later, many of these rapid response, credentialing and clinician/client support practices remain in place. If the pandemic taught us anything, it is that personal service and adapting to change persist, even in the hardest situations.
What is Concierge Locums?
At Floyd Lee Locums, we offer a unique approach to locum tenens staffing. We prioritize taking care of real people – YOU. Our work is personal because you take care of us every day.
Our concierge service goes beyond filling positions. We take the time to understand your skills, interests, and career goals to match you with opportunities that truly align with your aspirations. We provide comprehensive support, handling time-consuming processes of credentialing, licensing, and travel arrangements.
We even help you manage your personal life, from identifying a church or daycare at your new assignment to ordering your spouse a gift for your anniversary. At Floyd Lee Locums, we believe in building long-term relationships with our clinicians. We aim to be your partner, supporting your personal and professional lives and helping you navigate the evolving healthcare landscape.
Ready to Connect?
Whether you’re looking to expand your practice, explore new locations, have a locums side gig, or find a better work-life balance, locum tenens could be the solution you’ve been seeking.
At Floyd Lee Locums, we’re committed to providing you with concierge service that puts your needs first. We understand that your work matters, but you matter, too. Let us help you navigate your career and find the perfect fit for your needs and desires.
Have Any Questions?
Our specialty-specific Concierge Consultants can answer any questions you have
so you can make the decision that’s best for you.